Q : I called Citizens Automobile Finance on May twelve, 2005, to get a payoff amount on my Jeep Cherokee. I sent in a check for the amount quoted — $8,824.
Two years on, I got a collections letter demanding another $250 for this same loan. I called Voters and it revealed it would take care of the problem.
I got a copy of my credit report and discovered that had listed my loan as uncollectible because of a Chapter thirteen filing — though I haven’t ever went bankrupt.
Now the firms I have cards with are lowering my credit limits.
Citizens auto Finance is part of the Voters Money Group, which does business in Ohio as Charter One Bank.
Spokeswoman Carrie Wood worker said that, as a matter of policy, the company “does not discuss customer matters.”
I wouldn’t put it into my advertising brochures, either, if I was a fiscal establishment that :
Either miscalculated your payoff amount or sent you a title for a car you didn’t yet own.
Sicced debt collectors on you after it had congratulated you for paying off your loan.
Put erroneous information on your credit report.
You have spotted some of your store-branded cards refuse to let you make charges, and you think it’s because of the credit-reporting mistake by Voters.
Carpenter asserted the enterprise’s policy precluded her from exclaiming anything more than the company had been “in touch” with you and the problem was resolved.
4 letter Voters auto Finance sent you saying sorry for the credit reporting blunder.
The apology potentially would have gone over better had it not been followed within days by another collections letter demanding $295.
If you call your bank for a loan payoff and are given an amount that’s glaringly — you owe $17,000 and they say you owe $200 — “you can’t benefit if you know it [is wrong] and you do not point it out,” she says.
You have to speak up if you think a blunder.
On the other hand, the bank is anticipated to understand what’s due and give reliable information to customers.
When you get a collections letter for a debt you do not believe you owe, it’s urgent that you actually quickly fire off a letter announcing you do not assume the debt is yours.
If you do not dispute within 30 days, McDowall announces, the company can assume the debt is yours.
If it does not, you may wish to contact an attorney.
Citizens Automobile Finance